Southwest Airlines

southwestern United States Airlines is a rider airline based out of Dallas, Texas that provides air transpiration throughout the United States. sou-west is currently the 6th largest U. S. airline based on revenue. It currently has much than 3,100 escapisms in 73 cities, making it the largest U. S. carrier passenger airline. They provide good excerptions, such as archean check-in, hotel packages, car rental, and bring out luggage up to two bags, which argon one of their techniques to provide vainglorious youngs to the customers.Summary Southwest Airlines is the largest carrier in the United States and they take a shit the high satisfaction ratings of the countrys best customer renovation providers from business weeks ranking. The reason why they can do so is that they contain good policies for the customers. For example, a case in St. Louis, an frappe storm had stocked the mainsheet for several hours. The escapism attendants and pilots walked through the plane like usual, trying to answer questions that customers had and they provided the knowledge for the passengers more or less connecting flights.Passengers who were on the flight were surprised by the letter they got after few days. They got a uninvolved round-trip flight. Fred Taylor is a senior manager of proactive customer parleys who has a daily meeting with his de bulgement to talk about the troubles that may materialise and develop the methods to minimize them. For example, Southwest Airlines map twitter to send the information and official announcements for their customers. If passengers know more about the policies, it helps them a lot. The other part of Fred Taylors job is to deliver prominent news and responding to customers complaint.According to the article (2011), Fred Taylor says that its not something we had to do. It is something we feel our customers deserve. He writes about 20,000 apology letters to passengers in a year. The letters train his come in phone number and m any(prenominal) of them embroil a free flight voucher. The motto of Southwest Airlines is sh atomic number 18 the spirit and they do what they say. Course concepts severe News disappoints, Irritates, and some cartridge clips angers the telephone receiver, such messages must be written carefully. The dreary feelings associated with disappointing news can generally be shrinkd if the receiver A) Knows the reason for the rejection.B) Feels that the news was delivered sensitively C) Believes that the matter was treated seriously and plumb While many people may claim to prefer outright delivered handsome news, the source cannot be said in a incident situation. For example, if those people are direct responsible for the situation resulting in the bad news, they may not be so found of hearing it directly. Or if the bad news is personally serious and damaging, they may prefer a buffer Again this comes to the first phase of the writing turn assessing and analyzing both the situatio n and audience.Once this is done, it impart be clear whether to deliver bad news directly and indirectly. Using the indirect strategy is a undimmed way to lessen the blame and the importance of contradict news. However, there are still possibilities of negative ramifications. If, for example the sender takes too long to at last deliver the main point the recipient can be aggravated. The tell apart to delivering news effectively knows the audience. For example, some people prefer direct conference for the good news and the bad, while others prefer indirect and good communication skills.In dealing with delivering bad news, the 3*3 writing process still maintains its purpose and assistance. In the prewriting phase of the writing process (phase1) the aspects include 3 As analysis, anticipation, and adaptation. In completing this phase, the writer determines that a negative message must be sent how the news slide by be received, and how to appropriately draft that message. Third, aspect(Adaptation) that the choice between direct and indirect messages comes to play. eve though it may seem impossible to receive the receiver glad when delivering negative news, it is possible to reduce bad feelings and resentment by the use of a buffer, a buffer is a device used to reduce shock or pain. The following are various buffer possibilities A) scoop with the part of the message that represents the best news. B) Show that the reader is important and cared. C) furnish objective information that introduces the bad news. The most important aspects of delivering negative messages are explaining the reasons and how to increase the benefits.In developing audience benefits and building goodwill, we should increase new value and better features, make it more efficient or make customers lives easier. Southwest got high performance from USA airlines services. When flight was delayed, Southwest Airlines will inform their customer directly by appropriate ways. Moreover, Southwes t Airlines will give promo code discount or free one-way tickets when any flight was cancelled. Therefore, customers feel happy and satisfied even when they face the problem because they keep another thing to compensate such as give cards, money back, VIP cards, and so on.Moreover, Southwest Airlines will offer more options that make each customer more convenient. When customers reserve the tickets and then they have a late flight. Southwest Airlines provides the option that customers can fly early if another flight is available. Customers will hear an announcement in the accession area and will be able to purchase an available early embarkation position via credit card from a customer service agent, Furthermore, this option is useful because Southwest Airlines got positive feedback back from the customers.From my real experience, I am one of the loyal customers who traveled with Southwest Airlines. In addition, this Airlines continuously has a good deal when I would like to tr avel somewhere in the United States. So, Southwest Airlines is the best choice for me not only they offered jazzy tickets, but in like manner provided free two luggage promotion. The last time I chose Southwest Airlines, my flight was delayed because of bad weather. Unfortunately, I also missed the next flight that I actually had to transfer to.Nevertheless, Southwest Airlines tried to find another flight for me. Furthermore, Southwest Airlines paid me for the hotel, meals, and cash back during I was in New York. According to this experience, I always choose Southwest Airlines no matter how expensive I have to spend. In conclusion, Southwest Airlines knows how to respond and handle unpredictable problems, and inform its customers directly with proper ways. From the above reasons, Southwest Airlines is one of the successful airlines company in the US.